Services
What I fix, and how.
Remote computer help for seniors, families, and small businesses: Wi-Fi, printers, email, and everyday technology. Serving the Florida Keys and the New Braunfels area, remotely.
Need help with one problem?
You can ask about help without joining a monthly plan. Tell me what is not working. I will confirm whether I can help and explain the hourly rate before paid work starts. If you want to set a time or spending limit, we can agree on that first.
$120/hour, no minimum charge
What's bugging you?
Find the one that sounds like your day, and start there. If your problem is not listed, call anyway: if it plugs in or connects, I have probably fixed it. If you have been searching for computer help near you and only finding shops that want you to unplug everything and drive it over, this is the other option. Most of my clients are in the Florida Keys, and the help is remote, so where you are does not change what I can do.
Why is my computer so slow?
Usually it is not your fault and it is not time for a new computer. Slowness almost always has a findable cause, and most of them are fixable in one remote session, on Windows or Mac.
What I actually do
- Find what is eating your memory and processor, and stop it
- Clear out startup programs you never asked for
- Remove junkware and toolbars that snuck in
- Check the disk's health and free up space
- Apply the updates that matter, skip the ones that do not
- Tell you honestly if the machine is actually done
Why does my Wi-Fi keep dropping?
Flaky internet is one of the most common calls I get, and it is usually the router, the placement, or the provider, in that order. We find which one it is instead of guessing.
What I actually do
- Test whether the problem is your Wi-Fi or your internet provider
- Restart and reconfigure the router properly
- Fix dead spots with placement or extenders
- Secure your network with a strong password
- Get every device reconnected and remembered
Why won't my printer print?
Printers cause more grief per dollar than anything else in the house. Whether it will not connect, prints blank pages, or vanished from your computer, there is a known fix, and I have done it hundreds of times.
What I actually do
- Reconnect the printer to your Wi-Fi and your computer
- Clear stuck print jobs and reset the queue
- Reinstall the right driver, not the bloated one
- Get scanning-to-computer working again
- Set the default printer so it stays put
What happened to my email?
Locked out, missing messages, or mail that will not send. Email problems feel scary because everything important flows through that inbox. We get you back in, and then we make sure it does not happen again.
What I actually do
- Recover access to locked or hacked accounts
- Set up email properly on all your devices
- Find mail that seems to have disappeared
- Stop the flood of spam and junk
- Set up safe password practices going forward
Can you help with Microsoft 365?
Yes. Word, Excel, Outlook, OneDrive, Teams: I support the whole suite for both homes and small businesses, from subscription tangles to files that will not sync.
What I actually do
- Sort out licenses, sign-ins, and subscriptions
- Fix Outlook problems and calendar sharing
- Get OneDrive syncing and your files backed up
- Recover documents that seem lost
- Set up a new computer with Office the right way
Scam worries and suspicious popups
A popup says your computer is infected and gives you a number to call. A "Microsoft technician" calls you first. Someone pressures you for gift cards or remote access. These are scams, they are everywhere, and there is no shame in being targeted. If it already happened, go straight to what to do after a scam.
What I actually do
- Check whether anything is actually infected
- Remove malware and fake "cleaner" programs
- Close the door a scammer used to get in
- Secure your passwords and accounts afterward
- Show you how to recognize the next attempt
A lighthouse never comes to you. Scammers call you first. I never will.
- I will never call you out of the blue
- You approve every remote session and watch everything I do
- I will never ask for gift cards, wire transfers, or your banking password
- If someone claiming to be me contacts you, hang up and call the number on this site: (512) 893-7774
My smart home stopped listening.
Video doorbells, thermostats, cameras, smart speakers, and plugs: wonderful when they work, maddening when they will not reconnect after a Wi-Fi change or power blink.
What I actually do
- Reconnect devices after router or password changes
- Set up new smart home gear properly the first time
- Fix cameras and doorbells that stopped recording
- Untangle the apps and accounts behind it all
New device? Let's set it up right.
A new computer, phone, or tablet should be exciting, not stressful. I move your things over, set it up safely, and make sure you are comfortable before we hang up.
What I actually do
- Transfer your files, photos, and bookmarks
- Set up email, printing, and your everyday apps
- Set up backups for your important files
- Remove the junk new computers ship with
- Walk through anything new until it feels familiar
Small business support
I keep small offices running: computers, email, Microsoft 365, the network, and the printers, handled by one person who picks up the phone and already knows your setup. If you are a business owner who wants tech off your plate, that is exactly what I do, with business plans from $95/mo.
Know what is wrong? Pick a plan.
Memberships start at $39/mo with unlimited quick questions, so the small stuff never waits.
See Plans